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Gangamai Hosital

Inpatient Guide

Patients Rights
  • Patient and family rights include respecting values & beliefs, any special preferences, cultural needs, & responding to requests for spiritual needs.
  • Patient and family rights include respect for personal dignity & privacy during examination, procedures & treatment.
  • Patient and family rights include protection from neglect or abuse.
  • Patient and family rights include treating patient information as confidential.
  • Patient and family rights include the refusal of treatment.
  • Patient and family rights include a right to seek an additional opinion regarding clinical care.
  • Patient and family rights include informed consent before the transfusion of blood & blood components, anaesthesia, surgery, Initiation of any research protocol & any other invasive/high-risk procedures/treatment.
  • Patient and family rights include a right to complain and Information on how to voice a complaint.
  • Patient and family rights include information on the expected cost of the treatment.
  • Patient and family rights include access to their clinical records.
  • Patient and family rights include information on the name of the treating doctor, care plan, progress & information on their health care needs.
  • Patient's rights include determining what information regarding their care would be provided to self & family.

Hospital Admission - Frequently Asked Questions

The admission process includes: 1) Doctor consultation and admission recommendation, 2) Visit our admission counter with ID proof and doctor's referral, 3) Complete registration form, 4) Deposit advance payment or submit insurance documents for cashless, 5) Room allocation based on availability and preference, 6) Patient wristband and orientation by nursing staff.

Visiting hours at Gangamai Hospital are: Morning: 10:00 AM to 12:00 PM, Evening: 4:00 PM to 6:00 PM. Only 2 visitors are allowed per patient at a time. ICU and critical care units have restricted visiting with special permissions. One attendant can stay 24/7 with the patient.

Please bring: 1) Valid ID proof (Aadhar/PAN), 2) All previous medical records and prescriptions, 3) Current medications, 4) Health insurance card if applicable, 5) Personal toiletries and comfortable clothing, 6) Mobile charger, 7) Deposit amount (cash/card/UPI). Avoid bringing valuables and jewelry.

After discharge is approved by your doctor: 1) Nursing staff will prepare discharge summary, 2) Visit billing counter to clear final bills, 3) Collect discharge summary, prescriptions, and follow-up instructions, 4) For insurance patients, wait for final approval from TPA. Discharge process typically takes 2-4 hours after doctor approval.

Frequently Asked Questions

What documents are needed for hospital admission?

Carry patient ID, doctor advice note, previous reports, prescriptions, insurance or TPA papers and emergency contact details.

Can the hospital help with room and admission guidance?

Yes. The admission or helpdesk team can guide you on room categories, availability, billing process and required documentation.

What should attendants know before admission?

Attendants should keep contact details active, follow ward guidelines, keep reports organized and contact the nursing desk for patient-related instructions.

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